Quality and Safety

Medical Advisory Committee

Wyndham Clinic has a formal Medical Advisory Committee, with representatives from visiting medical officers and surgeons. This committee meets to ensure that the centre complies with all requirements of the relevant legislation. This committee makes recommendations regarding clinical practice, ethical and professional conduct. This is compliant with AS/NZS ISO 9001:2008

Clinical Governance Committee

Wyndham Clinic has a formal Clinical Governance Committee consisting of departmental management and supervisory representatives, Consumer & Carer Consultants and senior members of the Clinical Team. The committee reviews the quality system to ensure its continuing suitability and effectiveness in satisfying the requirements of all relevant standards, codes of legislation and the requirements of the facility. The review will use data from audit results, both clinical and operational incidents, patient satisfaction surveys, staff feedback, external documents and review of meeting minutes. This committee meets Monthly. This committee also reviews all system of work review within the hospital and is responsible to the oversite of the design of the Health Care service.

How can you help us manage safety and quality?

We value our patients and carers feedback. Patients are asked to complete a satisfaction survey prior to discharge. This information is collated and reported to the Management Review Committee to identify areas that need improvement and staff education. This feedback is treated with the utmost confidentiality and may be provided anonymously.
Please let one of our staff know if you would like to assist with reviewing any of our Safety and Quality initiatives

Patient Centred Care

Wyndham Clinic is committed to the education of staff in the delivery of patient centred care. Staff are given training to ensure compliance. For more information visit
http://www.safetyandquality.gov.au/our-work/patient-and-consumer-centred-care/

Falls Prevention

Wyndham Clinic screens patients prior to admission to enable us to recognise and create a safe hospital environment for patients assessed as an increased falls risk. For more information visit
http://www.safetyandquality.gov.au/our-work/falls-prevention/

Open Disclosure

Wyndham Clinic is committed to the education of staff about open disclosure. The provision of open and honest disclosure of information pertaining to the patients’ health care is ensured through the delivery of this training. For more information visit
http://www.safetyandquality.gov.au/wp-content/uploads/2013/05/Open-disclosure-FAQs-general.doc

Safe Medication Management

To comply with the Drugs, Poisons and Controlled Substances Act Wyndham Clinic continually monitors and audits safe medication management to ensure compliance. Staff also undertake annual competency training to minimize risks to our patients. For more information on medication safety visit
http://www.safetyandquality.gov.au/our-work/medication-safety/

Australian Charter of Healthcare Rights

To ensure you all have the necessary information about your Rights and Responsibilities prior to admission please visit
http://www.safetyandquality.gov.au/publications/about-the-australian-charter-of-healthcare-rights-a-guide-for-patients-consumers-carers-and-families/

Board of Management

Wyndham Clinic Private Hospital has a formal Board of Management consisting of departmental management and supervisory representatives. The committee reviews the quality system to ensure its continuing suitability and effectiveness in satisfying the requirements of all relevant standards, codes of legislation and the requirements of the facility. The review will use data from audit results, risk clear management, patient satisfaction surveys, staff feedback, external documents and review of meeting minutes. This committee meets fortnightly.

Clinical Partners

Wyndham Clinic Private Hospital considers patients and carers to be partners in the delivery of individualised health care.

Wyndham Clinic Private Hospital welcomes feedback from its patients and their carers.

Please complete our patient satisfaction survey before you leave the Day Surgery Unit and add suggestions and comments that
you feel may improve our service.

Consumer Centred Care

We encourage comments including our performance in delivering patient centred care. How well did we care for you and your
Carer? Can you identify any areas where we can improve if so please let us know via our satisfaction survey.

Partnership Training

Your feedback will be incorporated into training and education for our clinical workforce. What would you like us to include in our
education for our clinical workforce? How can we teach our clinical workforce to work more collaboratively with you as the
patient/carer? How can we be better partners?

Please contact our Director of Nursing, Felicity Connor with any feedback. The information you provide shall be treated with respect and confidentiality.